Returns & Exchanges

RETURN POLICY

  1. We only accept returns on non-customized products( This means or products that do not include any name).
  2. Returns can be made within 30 days from the date you received your order.
  3. All items must be in their original condition (never worn or washed).
  4. Please pack your items with their tags and the invoice included in the original packaging.
  5. Please include your order number.
  6. You will have to pay the return shipping.
  7. After mailing the item back, kindly email a copy of the receipt and the tracking number to sales@neverlanddesign.com. 
  8. In cases of damage on the print or on the shirt, we immediate initiate a return process and we can either exchange the items or issue a full refund on your order.

EXCHANGE POLICY

  1. We only accept size exchanges.
  2. Exchanges can be made for up to 30 days from the date you received your order.
  3. All items must be in their original condition (never worn or washed).
  4. Please pack your items with their tags and the invoice included in the original packaging.
  5. Please include your order number.
  6. You are allowed to exchange one time only, so please ensure to order the correct size.
  7. You will have to pay the return shipping, but we will cover the shipping cost for the new item.
  8. After mailing the item back, kindly email a copy of the receipt and the tracking number to sales@neverlanddesign.com. 
  9. We do not accept exchanges or refund custom orders.

Our mailing address is:

1722 Radiant Rd
PO Box 1177
Carroll, IA 51401

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@neverlanddesign.com.